The bike is intended to be used for cargo delivery in an urban environment, on streets, bicycle lanes and pathways. Excessive use on off-road terrain is considered unintended use and may pose unforeseeable risks that have not been covered by the vehicle’s design or this manual.
You are free to modify the cargo compartment of your bike to better fit your needs/cargo type, as long as it will not change the total measurements of the cargo compartment.
The cargo shall be stowed such that, if possible, the center of gravity of the entire cargo lies over the vehicle’s longitudinal centerline. The centre of gravity shall be kept as low as possible.
The vehicle shall be loaded within the framework of the permissible total weight and the permissible payload.
Efforts shall also be made to achieve even weight distribution with partial loads – always place the cargo as front as possible.
Before loading operations, make sure that the parking brake is engaged!
Unfavorable weight distribution can negatively affect braking behaviour and riding stability.
Do not place animals or persons into the cargo box!
It is strictly forbidden to transport passengers on a Vok!
Get acquainted with the controls in a safe and traffic-free area.
Horn Turn signals Lights Brakes
Throttle Ignition Display Parking brake
Each VOK is equipped with independent hydraulic braking systems for both axles.
The left-hand lever operates the front brakes.
The right-hand lever operates the rear brakes.
It is strictly forbidden to brake the vehicle by dragging your feet on the ground!
Always engage the parking brake after parking the vehicle.
To engage the parking brake:
Pull the brake lever
Pull the handbrake lever with your other hand
Do not engage the handbrake with one hand! Over time this can cause premature wear of the positioning notches.
To disengage the parking brake – pull the brake lever, which then automatically releases the handbrake.
Adjust the seat to the most comfortable pedaling position for you.
Do not adjust the seat while driving! Only adjust the seat when the vehicle is stopped and the parking brake is engaged.
- Pull the lever upwards
- Slide the seat forwards or backwards.
- Release the lever to lock the seat in position.
Adjust both of the rearview mirrors so that you can see the vertical edge of the cargo box and the rear mudguard.
Always readjust the mirrors after adjusting your seating position!
Do not adjust the mirrors while driving! Only adjust the mirrors when the vehicle is stopped and the parking brake is engaged.
- Visually assess that the vehicle appears in a good condition.
The vehicle must be visually in working order.
Windshields are clean and you can see through them.
No parts missing.
Nothing seems out of order or misaligned.
2. Check the condition of all the tires
There should be at least some thread left.
There should be no bumps or visual cuts.
3. Check the tire pressure of all the tires.
Visually check if all the tires are properly inflated. Apply pressure with your hand to get a better understanding.
If needed, inflate the tires up to a 100% max allowed pressure written on the tire sidewall.
4. Make sure the lights are working correctly.
Turn signals (both front and back)
5. Before joining traffic – test the brakes in a safe area.
Try to push the bike with the handbrake on – it should barely move if you push hard.
Use the mechanical brakes to stop the bike.
Test the electrical brake that is activated when riding the bike forwards and then pedaling backwards!
6. Wheel alignment & maneuverability
If the bike is steering slightly to the left or right when you drive straight, then wheels need an alignment.
7. Check for noises when riding the bike.
If something makes a sound that is uncommon and out of the ordinary – Contact Vok Support.
Should there be any issues with the above-mentioned functions, they must be addressed before putting the vehicle back in use.
Make sure that the riding position is comfortable and adjust the side mirrors. On an everyday basis, you should be checking for changed behaviour and new noises. If there are changes, like sounds, something feels loose, low top speed, strange handling, poor brake performance, etc. – immediately consult with Vok Support.
As with all mechanical components, the cargo bike is subjected to wear and high stresses. Different materials and components may react to wear or stress fatigue in different ways. If the design life of a component has been exceeded, it may suddenly fail, possibly causing injuries to the rider. Any form of crack, scratch or change of coloring in highly stressed areas may indicate that the life of the component has been reached and it should be replaced.
The handlebar, the rider’s response to steering and braking can be adversely affected.
Do not push solely from the handlebar! If you need to manually push the bike, stand to the side of the vehicle, hold one hand on the handlebar for steering and braking, and push with your other hand from the cargo box or the roof frame.
Do not touch the brake discs after heavy use. Risk of burns!
To put the vehicle in the riding mode, hold the ignition card in the ignition area (Vok logo) until you hear 2 beeps, and the dashboard screen lights up.
Release the parking brake.
Use the thumb throttle only to maneuver at low speeds
(up to 6 km/h).
To move forwards, start pedaling forwards.
To reverse, start pedaling backwards. Check the blind spot behind the vehicle before reversing!
If pedaling backwards while the vehicle is moving forwards, the vehicle will start to slow down.
Hold the ignition card in the start/stop area until you hear 1 beep to shut down the vehicle.
In case of emergency turn off the ignition (as shown on the right) to shut down the vehicle.
Important riding tips to keep in mind:
Ride safely and always be considerate of pedestrians.
Do not hand over your rental bike to any third parties without your Employer/Bike Owner’s written permission.
Make sure that you’re always up to date and comply with local driving regulations by reading the daily press and government publications.
Whenever and wherever possible use bicycle lanes.
Switch on the high beams while driving at night, but be cautious about blinding other road users.
Be aware that stopping distances for your bike may be longer than they are for conventional bikes you may have had experience with. Under wet conditions, stopping distances may increase further as the braking effect is reduced. Extra caution is required.
Keep in mind that riding and braking behaviour in laden and unladen conditions of the bike will differ, particularly when riding on sloping roads or cornering.
Although Vok has a stable frame, we still recommend wearing a helmet for your protection. PS. A helmet is required by law if you’re under 16 years old.
Do not use your phone while driving! Come to a full stop in a traffic-free area and engage the parking brake before operating with a phone.