User Manual: Operating Instructions

25/07/2023

The bike is intended to be used for cargo delivery in an urban environment, on streets, bicycle lanes and pathways. Excessive use on off-road terrain is considered unintended use and may pose unforeseeable risks that have not been covered by the vehicle’s design or this manual.


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Description automatically generatedYou are free to modify the cargo compartment of your bike to better fit your needs/cargo type, as long as it will not change the total measurements of the cargo compartment.

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Description automatically generatedThe cargo shall be stowed such that, if possible, the center of gravity of the entire cargo lies over the vehicle’s longitudinal centerline. The centre of gravity shall be kept as low as possible.

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Description automatically generatedThe vehicle shall be loaded within the framework of the permissible total weight and the permissible payload.

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Description automatically generatedEfforts shall also be made to achieve even weight distribution with partial loads – always place the cargo as front as possible.

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Description automatically generatedBefore loading operations, make sure that the parking brake is engaged!

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Description automatically generatedUnfavorable weight distribution can negatively affect braking behaviour and riding stability.

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Description automatically generatedDo not place animals or persons into the cargo box!

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Description automatically generatedIt is strictly forbidden to transport passengers on a Vok!


Operating controls

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Description automatically generated Get acquainted with the controls in a safe and traffic-free area.

Horn Turn signals Lights Brakes

Throttle Ignition Display Parking brake


Brakes

Each VOK is equipped with independent hydraulic braking systems for both axles.

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Description automatically generated The left-hand lever operates the front brakes.

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Description automatically generated The right-hand lever operates the rear brakes.

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Description automatically generatedIt is strictly forbidden to brake the vehicle by dragging your feet on the ground!

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Description automatically generatedAlways engage the parking brake after parking the vehicle.


To engage the parking brake:

Pull the brake lever

Pull the handbrake lever with your other hand

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Description automatically generated Do not engage the handbrake with one hand! Over time this can cause premature wear of the positioning notches.


To disengage the parking brake – pull the brake lever, which then automatically releases the handbrake.


Seat adjustment

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Description automatically generated Adjust the seat to the most comfortable pedaling position for you.

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Description automatically generated Do not adjust the seat while driving! Only adjust the seat when the vehicle is stopped and the parking brake is engaged.

  1. Pull the lever upwards
  2. Slide the seat forwards or backwards.
  3. Release the lever to lock the seat in position.


Mirror adjustment

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Description automatically generated Adjust both of the rearview mirrors so that you can see the vertical edge of the cargo box and the rear mudguard.

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Description automatically generatedAlways readjust the mirrors after adjusting your seating position!

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Description automatically generatedDo not adjust the mirrors while driving! Only adjust the mirrors when the vehicle is stopped and the parking brake is engaged.


Display



Pre-ride inspection

  1. Visually assess that the vehicle appears in a good condition.

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Description automatically generated The vehicle must be visually in working order.

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Description automatically generated Windshields are clean and you can see through them.

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Description automatically generated No parts missing.

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Description automatically generated Nothing seems out of order or misaligned.


2. Check the condition of all the tires

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Description automatically generated There should be at least some thread left.

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Description automatically generated There should be no bumps or visual cuts.


3. Check the tire pressure of all the tires.

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Description automatically generated Visually check if all the tires are properly inflated. Apply pressure with your hand to get a better understanding.

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Description automatically generated If needed, inflate the tires up to a 100% max allowed pressure written on the tire sidewall.


4. Make sure the lights are working correctly.

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Description automatically generated Front daylights

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Description automatically generated Front nightlights

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Description automatically generated Turn signals (both front and back)

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Description automatically generated Brake lights


5. Before joining traffic – test the brakes in a safe area.

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Description automatically generated Try to push the bike with the handbrake on – it should barely move if you push hard.

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Description automatically generated Use the mechanical brakes to stop the bike.

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Description automatically generated Test the electrical brake that is activated when riding the bike forwards and then pedaling backwards!


6. Wheel alignment & maneuverability

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Description automatically generated If the bike is steering slightly to the left or right when you drive straight, then wheels need an alignment.


7. Check for noises when riding the bike.

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Description automatically generated If something makes a sound that is uncommon and out of the ordinary – Contact Vok Support.


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Description automatically generatedShould there be any issues with the above-mentioned functions, they must be addressed before putting the vehicle back in use.

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Description automatically generated Make sure that the riding position is comfortable and adjust the side mirrors. On an everyday basis, you should be checking for changed behaviour and new noises. If there are changes, like sounds, something feels loose, low top speed, strange handling, poor brake performance, etc. – immediately consult with Vok Support.

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Description automatically generated As with all mechanical components, the cargo bike is subjected to wear and high stresses. Different materials and components may react to wear or stress fatigue in different ways. If the design life of a component has been exceeded, it may suddenly fail, possibly causing injuries to the rider. Any form of crack, scratch or change of coloring in highly stressed areas may indicate that the life of the component has been reached and it should be replaced.

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Description automatically generated The handlebar, the rider’s response to steering and braking can be adversely affected.

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Description automatically generated Do not push solely from the handlebar! If you need to manually push the bike, stand to the side of the vehicle, hold one hand on the handlebar for steering and braking, and push with your other hand from the cargo box or the roof frame.

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Description automatically generated Do not touch the brake discs after heavy use. Risk of burns!


Riding

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Description automatically generated To put the vehicle in the riding mode, hold the ignition card in the ignition area (Vok logo) until you hear 2 beeps, and the dashboard screen lights up.

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Description automatically generated Release the parking brake.

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Description automatically generated Use the thumb throttle only to maneuver at low speeds
(up to 6 km/h).

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Description automatically generated To move forwards, start pedaling forwards.

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Description automatically generated To reverse, start pedaling backwards. Check the blind spot behind the vehicle before reversing!

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Description automatically generated If pedaling backwards while the vehicle is moving forwards, the vehicle will start to slow down.

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Description automatically generated Hold the ignition card in the start/stop area until you hear 1 beep to shut down the vehicle.

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Description automatically generated In case of emergency turn off the ignition (as shown on the right) to shut down the vehicle.


Important riding tips to keep in mind:

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Description automatically generated Ride safely and always be considerate of pedestrians.

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Description automatically generated Do not hand over your rental bike to any third parties without your Employer/Bike Owner’s written permission.

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Description automatically generated Make sure that you’re always up to date and comply with local driving regulations by reading the daily press and government publications.

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Description automatically generated Whenever and wherever possible use bicycle lanes.

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Description automatically generated Switch on the high beams while driving at night, but be cautious about blinding other road users.

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Description automatically generated Be aware that stopping distances for your bike may be longer than they are for conventional bikes you may have had experience with. Under wet conditions, stopping distances may increase further as the braking effect is reduced. Extra caution is required.

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Description automatically generated Keep in mind that riding and braking behaviour in laden and unladen conditions of the bike will differ, particularly when riding on sloping roads or cornering.

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Description automatically generated Although Vok has a stable frame, we still recommend wearing a helmet for your protection. PS. A helmet is required by law if you’re under 16 years old.

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Description automatically generated Do not use your phone while driving! Come to a full stop in a traffic-free area and engage the parking brake before operating with a phone.


Operating video tutorial