What if your delivery vehicle could also be a meeting point, a concierge, and a brand ambassador? In this client story, we’re in Dublin, where Vintage Tea Trips is using a Vok electric cargo bike to bring its brand to life on the street.
Key takeaways:
- Vintage Tea Trips turned a Vok electric cargo bike into a core business tool, not just a delivery vehicle.
- The bike functions as a mobile concierge, delivery vehicle, and branded meeting point for customers.
- “We have generated €40,000 in extra revenue over a 6-month period that is directly linked to the Vok bike!”
About Vintage Tea Trips – sightseeing with tea on iconic vintage buses
Vintage Tea Trips offers a one-of-a-kind sightseeing experience in Dublin, serving afternoon tea aboard beautifully restored vintage Routemaster London buses. Their business blends hospitality, tourism, and retail – with much of the customer journey happening on the street, before and after the tour itself.
As the company grew, they needed a way to manage city-centre logistics, customer interactions, and last-mile delivery, all while reinforcing their premium, nostalgic brand.
Challenge: city-centre logistics without losing the magic
Operating in Dublin’s busy streets brought familiar challenges:
- Limited space for vans and poor parking availability
- The need for a visible, welcoming street presence for customers
- Handling merchandise, food, and customer interactions across multiple locations
Traditional vehicles didn’t align with their brand or operational needs. Vintage Tea Trips needed something flexible, human, and highly visible – not another van stuck in traffic.
“We needed something that could act as a meeting point, a concierge, and a delivery solution all while fitting our brand,” says Karen Nixon, the CEO of Vintage Tea Trips.
Solution: Vok bike as a mobile brand experience
Vintage Tea Trips introduced a Vok electric cargo bike into its daily operations. Rather than using it purely for delivery, the team reimagined the bike as a multi-purpose business tool.
The Vok bike now serves as:
- A mobile concierge for customers before and after tours
- A collection and drop-off point for merchandise and food
- A delivery vehicle for afternoon tea within a defined radius
- A constant, highly visible brand touchpoint on Dublin’s streets
The enclosed cab provides shelter and comfort for staff, while the bike’s compact footprint allows easy manoeuvring and parking exactly where customers are.
“The bike often marks the beginning and end of the customer journey.”
Results: new revenue, stronger engagement, real street presence
Since introducing the Vok bike, Vintage Tea Trips has seen measurable business impact:
- €40,000 in additional sales that can be linked directly to the implementation of Vok
- Increased customer engagement, with passers-by drawn to the bike and staff interaction
- A stronger emotional connection between brand, staff, and customers
- New revenue opportunities that didn’t previously exist
Why Vok?
For Vintage Tea Trips, the Vok bike stands out for three core reasons:
- Visibility – a branded, eye-catching presence that invites conversation
- Flexibility – one vehicle supporting multiple operational roles
- Brand alignment – human-scale, sustainable, and experiential
The bike doesn’t just move goods, it moves the brand.
Looking ahead
As Vintage Tea Trips plans future expansion to other cities, the Vok bike is expected to remain central to their operations. The team is also exploring seasonal retail stalls and expanded city-centre delivery services – all built around the same mobile, people-first approach.
For Vintage Tea Trips, the Vok bike has become more than a vehicle. It’s a mobile meeting point, revenue driver, and brand ambassador – right where the city meets the customer.
Want to be the next success story? Write to us at [email protected] and get your very own Vok!
