Key takeaways:
- Frankie Says is redefining how hospitality logistics work in Central London by switching from traditional cargo bikes to sleek and spacious Vok Bikes.
- With 3-4x the cargo space, a weatherproof design, and flexible operation, Vok’s electric cargo bike helped eliminate service delays and cut delivery costs.
- The covered, electric-powered setup means faster restocking, better guest experience, and a stylish, sustainable solution that fits Frankie Says’ bold brand.
About Frankie Says – bold, boutique, and now Vok-powered
Frankie Says isn’t your average hospitality provider. Based in the heart of London, this independent short-stay apartment company offers curated, character-rich stays in iconic neighborhoods like Soho and Fitzrovia. From quirky interiors to guest-first service, they’re unapologetically different.
Challenge: outgrowing their traditional bike and the infamous English weather
Frankie Says was already riding electric with an AMCargo 250W bike. But with limited space and zero shelter, they were up against it:
- Constant return trips to storage for supplies
- No weather protection, meaning service delays in classic London downpours
- Only one bike in the fleet—no backup, no flexibility
- Reliance on inefficient third-party deliveries for stock pickups
As demand grew, so did the need for a more capable, reliable, and stylish delivery solution.
Solution: a smarter, drier, more spacious ride with Vok
Enter the Vok electric cargo bike—and a new chapter for Frankie’s operations that changed everything.
With its partially enclosed cabin, the Vok not only shields riders from the elements but also protects valuable gear and goods from water damage. The large cargo bay (3–4x more storage than their old setup) means fewer return trips and smoother daily workflows.
“We were already electric but the Vok took things up a notch. It’s got the space, the comfort, and most importantly – the cover. No more rain delays, no more faff.”
— Javier Carrillo, Partner, Frankie Says
Now, Frankie Says runs both bikes in tandem: the Vok for core logistics and the AMCargo for support. They’ve even started using the Vok to handle local shop pickups, reducing wasteful van deliveries.
Results: : smoother rides, happier guests
The impact of switching to Vok Bikes was immediate and meaningful:
- 15% improvement in operational efficiency
- £1,000 saved annually on delivery-related costs
- Zero weather-related delays thanks to the enclosed design
- More flexible service scheduling with a two-bike fleet
- Housekeeping and restocking streamlined across all properties
Guests notice the difference in speed, care, and reliability
Why was Vok Bikes the right choice?
🚀 Serious cargo capacity = fewer trips, less hassle
☔ Weatherproof cabin = dependable logistics, rain or shine
💪 Reliable performance with sleek aesthetics = less downtime, more style
Frankie Says is just getting started with their Vok journey. The next step? More visibility!
“We’re planning to make the Vok an unmistakable part of the Frankie Says experience—fully branded, bold, and turning heads on every corner. It’s more than just a bike; it’s a moving billboard that reflects our personality and values. As we continue to grow, we’re committed to planet-friendly logistics that support our sustainability goals while keeping operations agile and efficient.
And yes, expanding the fleet is definitely on the horizon. Vok is now part of the Frankie family. And just like us, it’s bold, practical, and always up for a spin through Soho.” — Javier Carrillo, Partner, Frankie Says
