{"id":360,"date":"2021-11-23T16:14:03","date_gmt":"2021-11-23T16:14:03","guid":{"rendered":"https:\/\/ef27c8e87c.testlink.ee\/?p=360"},"modified":"2025-09-11T10:11:09","modified_gmt":"2025-09-11T10:11:09","slug":"wolt-case-study","status":"publish","type":"post","link":"https:\/\/vokbikes.com\/it\/articles\/wolt-case-study\/","title":{"rendered":"How Wolt courier partners in Vilnius raise their efficiency and earnings with Vok e-cargo bikes"},"content":{"rendered":"<h4 class=\"wp-block-heading\">A case study<\/h4>    <ul class=\"wp-block-list\"> <li><strong>Who:\u00a0<\/strong><a href=\"https:\/\/wolt.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wolt<\/a>\u00a0food delivery platform (Discover and get great food)\u00a0<\/li>    <li><strong>We\u2019re renting cargo bikes to their courier partners for food and grocery deliveries in city center<\/strong><\/li>    <li><strong>Where:<\/strong>\u00a0Vilnius, Lithuania\u00a0<\/li>    <li><strong>Current vehicles:<\/strong>\u00a0anything of their courier partners\u2019 choosing (bikes, cars, e-scooters,\u00a0<a href=\"\/vok-bike-standard\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vok e-cargo bikes<\/a>, etc.)\u00a0<\/li>    <li><strong>Voking since:<\/strong>\u00a0August 2021<\/li> <\/ul>    <p><strong>Key takeaways:&nbsp;<\/strong><\/p>    <ul class=\"wp-block-list\"> <li>Wolt Lithuania became interested in Vok Bikes after seeing how well they performed in Tallinn, Estonia despite the extreme weather. Courier partners using bikes could stay on the streets, not get cold, have a roof over their heads and yet maintain the flexibility of bikes.\u00a0<\/li>    <li>Vilnius was a great match for e-cargo bikes since it\u2019s increasingly bike-friendly. This also means car traffic restrictions in the Old Town, which gives bikes and e-bikes a significant advantage.\u00a0<\/li>    <li>Vok offers a full-service rental to Wolt courier partner community \u2013 the bikes are branded with Wolt logos, but courier partners book, rent and pay directly to Vok.\u00a0<\/li>    <li>Wolt courier partners using Voks are more effective than courier one\u2019s using regular bikes or even cars. They can make more deliveries and earn more money per hour compared to all other vehicles.\u00a0<\/li>    <li>Cargo bikes with service hubs are the way to go. There\u2019s a lot of research about last-mile delivery and cargo bikes are good for the environment, the business, and the people on the streets.<\/li> <\/ul>    <h2 class=\"wp-block-heading\">Introduction&nbsp;<\/h2>    <p>Wolt is a delivery platform that helps hungry people find great food and either pick it up themself or have it delivered by one of Wolt\u2019s delivery partners. Today, they also offer Wolt delivery experience from grocery stores, retail shops, or boutiques. Wolt launched in the summer of 2015 in Helsinki, Finland together with ten restaurants. Since then they\u2019ve expanded to 23 countries and more than 200 cities, serving millions of customers together with 125 000 courier partners as well as 55 000 restaurant and retail partners.<\/p>    <figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/vokbikes.com\/wp-content\/uploads\/2023\/07\/373480-Wolt_Courier_Order_3-c04c13-original-1608038129.jpg\" alt=\"\"\/><figcaption class=\"wp-element-caption\">\u201cWolt delivery platform works with courier partners to help people enjoy great food\u201d<\/figcaption><\/figure>    <p>In August 2021, Wolt Vilnius partnered up with Vok so their courier partners could rent e-cargo bikes directly from Vok. In this case study, we take a look at how courier rental of Vok cargo bikes worked out in Vilnius and how it helped raise both courier efficiency and earnings.<\/p>    <h2 class=\"wp-block-heading\">Bike-friendly Vilnius is a match to electric cargo bikes<\/h2>   <div class=\"wp-block-image\"> <figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"168\" src=\"https:\/\/ef27c8e87c.testlink.ee\/wp-content\/uploads\/2021\/11\/Julius-Wolt.png\" alt=\"\" class=\"wp-image-1017\" style=\"width:150px\"\/><\/figure> <\/div>   <p><strong>Julius Kalvaitis, the operations manager in Wolt Lithuania\u00a0<\/strong>says that they first heard about Vok from their Tallinn colleagues. In the winter of 2020, Wolt Tallinn had the opportunity to try out 1-2 Vok bikes and they brought some interesting results: \u201cIt was wintertime, super cold and snowy. Usually, most of the bikers just put their bikes away for the winter. Only really committed bikers work in the wintertime since you need special clothes and such. Vok bikes showed really good results despite the extreme weather. Courier partners using Voks could stay on the streets, not get cold, have a roof over their heads and yet maintain the flexibility of bikes.\u201d<\/p>    <p>Wolt offers only a delivery platform and doesn\u2019t own any vehicles themselves. Their courier partner community consists of independent partners who use all kinds of transportation from bikes and e-scooters to cars. Yet Wolt saw the partnership with Vok as an opportunity to offer their courier partners even more flexibility, e.g. for when their car is in maintenance or for courier partners without a personal vehicle. Julius adds: \u201cWe just didn\u2019t see any possible downsides and wanted to try it out in Lithuania as well.\u201d<\/p>    <figure class=\"wp-block-image size-medium is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"229\" src=\"https:\/\/ef27c8e87c.testlink.ee\/wp-content\/uploads\/2021\/11\/img-wolt-courier-300x229.jpg\" alt=\"Vok e-cargo bike for Wolt deliveries\" class=\"wp-image-1074\" style=\"object-fit:cover;width:840px;height:auto\" srcset=\"https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/img-wolt-courier-300x229.jpg 300w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/img-wolt-courier-768x585.jpg 768w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/img-wolt-courier.jpg 1008w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption class=\"wp-element-caption\">\u201cVoks allow working even in extreme weather\u201d<\/figcaption><\/figure>    <p>Currently, Wolt operates in 5 cities in Lithuania: Kaunas, Klaip\u0117da, Panev\u0117\u017eys, Vilnius, and \u0160iauliai. After having a chat with the Vok team, they figured Vilnius \u2013 the capital and largest city of Lithuania \u2013 was the way to go. Over the recent years, Vilnius has become increasingly bike-friendly. From&nbsp;<a href=\"https:\/\/www.eltis.org\/in-brief\/news\/vilnius-new-trafffic-plan-enters-force-cut-car-traffic-old-town\">July 2020, Vilnius also cut car traffic in the Old Town<\/a>. Now cars can navigate the city center only in one-way loops with one main entrance and one or two exits, and a 20 km\/h speed limit. This should reduce transit traffic and improve liveability.&nbsp;<\/p>    <p>Obviously, such restrictions brought additional challenges to Old Town venues and courier partners using cars. As the regulations didn\u2019t affect bike drivers, offering year-round biking options became increasingly relevant.<\/p>    <h2 class=\"wp-block-heading\">Setting up a Vok hub in Vilnius<\/h2>    <p>In August 2021, Vok started offering a full-service rental to Wolt courier partner community \u2013 the bikes are branded with Wolt logos, but courier partners book, rent and pay directly to Vok. Courier partners choose and book a suitable time slot, and pick up and return the bikes via service hubs \u2013 the rental and repair place for Vok cargo bikes. Vok also offers around-the-clock support and there\u2019s always a backup bike available in the hub \u2013 even in case the courier partner has just drained their battery, they can just hop on another bike without wasting time.&nbsp;<\/p>    <p>Julius commends that Vok set up the hub very smoothly: \u201cThe Vok team handled it all super efficiently. They found one of the best places possible for the service hub \u2013 very close to the city center and easy to access both by car or bike.\u201d<\/p>    <figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ef27c8e87c.testlink.ee\/wp-content\/uploads\/2021\/11\/MartinKosseson-3991-1-1024x683.jpg\" alt=\"Introductory Vok e-cargo bike event for Wolt couriers\" class=\"wp-image-1086\" srcset=\"https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-3991-1-1024x683.jpg 1024w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-3991-1-300x200.jpg 300w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-3991-1-768x512.jpg 768w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-3991-1-1536x1024.jpg 1536w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-3991-1.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u201cCourier partners had a chance to try out Vok bikes at an introductory event\u201d<\/figcaption><\/figure>    <p>Vok held an introductory event for the courier partners at the hub where they could get to know the bikes, rental options, etc. Many courier partners attended, tested out the cargo bikes, and instantly made bookings for actual deliveries. Julius says that after a couple of weeks, they already started seeing the snowball effect: \u201cCourier partners using the bikes told others how they liked it and how much they earned. Of course, we also communicate the collaboration to our courier partner community \u2013 for example, share additional information or promotional discounts exclusive to our community.\u201d<\/p>    <h2 class=\"wp-block-heading\">E-cargo bikes worked out even better than expected in Vilnius<\/h2>    <p>Julius says that even though Vok bikes lived up to their expectations, the utilization of cargo bikes in Vilnius even exceeded them: \u201cWe actually had lower expectations based on other countries. Today, we\u2019re 3 months in and the usage is still going up. There are no vacancies in the hub and all Voks are booked 2 weeks in advance. This definitely is the right place and the right vehicle for our community.\u201d&nbsp;<\/p>    <p>\u201cWe can see that courier partners using Voks are more effective than the ones using regular bikes or even cars. They can make more deliveries and earn more money per hour compared to all other vehicles,\u201d commends Julius.&nbsp;<\/p>    <p>Wolt is happy with the results and so are the courier partners: \u201cVok works well with wind, snow or rain. Our courier partners say that it\u2019s easier to do deliveries and both the maneuvering and capacity are really good. With a bike and a backpack, courier partners can\u2019t handle bigger orders, e.g. a 30-40 pizza delivery to a party or someone\u2019s weekly groceries. There\u2019s also less physical strain \u2013 there\u2019s a big hill in the center of Vilnius and Voks take it in a stride. All in all, courier partners can stay online longer, and ramp up their earnings.\u201d<\/p>    <figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ef27c8e87c.testlink.ee\/wp-content\/uploads\/2021\/11\/MartinKosseson-4203-1024x683.jpg\" alt=\"Vok e-cargo bike for Wolt deliveries\" class=\"wp-image-1090\" srcset=\"https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4203-1024x683.jpg 1024w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4203-300x200.jpg 300w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4203-768x512.jpg 768w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4203-1536x1024.jpg 1536w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4203.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u201cVok \u2013 suitable to ride in wind, snow or rain\u201d<\/figcaption><\/figure>    <p>Julius notes that the Vok team is constantly innovating and improving the bikes: \u201cInnovations are coming every second month. From a courier partner perspective, we have some ideas on how to improve the usability even further. They\u2019ve mentioned battery life, so they could be more flexible for longer periods without a need to change a battery, integrating the navigation with the courier partner phone and stuff like that. Also, in case of sideways rain, doors would be nice \u2013 especially if you could leave them at the hub in the summertime.\u201d<\/p>    <h2 class=\"wp-block-heading\">Cargo bikes with service hubs are the future of urban delivery<\/h2>    <p>Julius says that in addition to the flexible rental model, technical properties, and weather resistance, Vok\u2019s most attractive feature was its sustainability: \u201cIt\u2019s an overall value alignment. Wolt is always looking for more sustainable options and Vok brings that to the table.\u201d&nbsp;<\/p>    <p>He sees cargo bikes with service hubs as the way to go: \u201cThere\u2019s a lot of research about last-mile delivery and cargo bikes are good for the environment, good for business, and good for the people on the streets.\u201d He\u2019d especially recommend e-cargo bikes to all delivery companies who operate in city centers and old towns with stricter parking and regulations: \u201cI don\u2019t see any downsides to trying them out.\u201d<\/p>    <figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ef27c8e87c.testlink.ee\/wp-content\/uploads\/2021\/11\/MartinKosseson-4229-1024x683.jpg\" alt=\"Vok e-cargo bike for Wolt deliveries\" class=\"wp-image-1092\" srcset=\"https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4229-1024x683.jpg 1024w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4229-300x200.jpg 300w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4229-768x512.jpg 768w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4229-1536x1024.jpg 1536w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/11\/MartinKosseson-4229.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u201cE-cargo bikes work well in areas with stricter parking and regulations\u201d<\/figcaption><\/figure>    <p><\/p>","protected":false},"excerpt":{"rendered":"<p>A case study Key takeaways:&nbsp; Introduction&nbsp; Wolt is a delivery platform that helps hungry people find great food and either pick it up themself or have it delivered by one of Wolt\u2019s delivery partners. Today, they also offer Wolt delivery experience from grocery stores, retail shops, or boutiques. Wolt launched in the summer of 2015 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1000,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[88],"class_list":["post-360","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-case-study-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Wolt courier partners in Vilnius raise their efficiency and earnings with Vok e-cargo bikes | Vok Bikes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vokbikes.com\/articles\/wolt-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Wolt courier partners in Vilnius raise their efficiency and earnings with Vok e-cargo bikes | Vok Bikes\" \/>\n<meta property=\"og:description\" content=\"A case study Key takeaways:&nbsp; Introduction&nbsp; Wolt is a delivery platform that helps hungry people find great food and either pick it up themself or have it delivered by one of Wolt\u2019s delivery partners. 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