{"id":363,"date":"2021-09-01T16:14:55","date_gmt":"2021-09-01T16:14:55","guid":{"rendered":"https:\/\/ef27c8e87c.testlink.ee\/?p=363"},"modified":"2025-09-11T10:08:07","modified_gmt":"2025-09-11T10:08:07","slug":"tuul-case-study","status":"publish","type":"post","link":"https:\/\/vokbikes.com\/de\/articles\/tuul-case-study\/","title":{"rendered":"Tuul uses Voks to service their e-scooters"},"content":{"rendered":"<p>\u2026and the perks of partnering with a full-service rental<\/p>    <h4 class=\"wp-block-heading\">A case study<\/h4>    <ul class=\"wp-block-list\"> <li><strong>Who:&nbsp;<\/strong><a href=\"https:\/\/tuul.xyz\/en\/\">Tuul<\/a>&nbsp;e-scooters by&nbsp;<a href=\"https:\/\/www.comodule.com\/\">Comodule<\/a>&nbsp;<\/li>    <li><strong>We\u2019re helping them with e-scooter servicing (Tuul transports swappable batteries directly to the scooters<\/strong>)<\/li>    <li><strong>Where:<\/strong>&nbsp;Tallinn and P\u00e4rnu, Estonia&nbsp;<\/li>    <li><strong>Current fleet:<\/strong>&nbsp;<a href=\"https:\/\/vokbikes.com\/vok-bike\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vok cargo bikes<\/a>&nbsp;and CNG-gas based van&nbsp;<\/li>    <li><strong>Voking since:<\/strong>&nbsp;March 2021<\/li> <\/ul>    <p><strong>Key takeaways:&nbsp;<\/strong><\/p>    <ul class=\"wp-block-list\"> <li>In congested city centers, there is no alternative to cargo bikes.&nbsp;<\/li>    <li>Full-service rental is perfect for seasonal service providers. It also lets you try out the vehicles without committing when you\u2019re not sure about your needs yet.&nbsp;<\/li>    <li>Compared to other cargo bikes, Vok offers better stability, weather protection and more cargo space.&nbsp;<\/li> <\/ul>    <h2 class=\"wp-block-heading\">Introduction&nbsp;<\/h2>    <p>Estonia-based&nbsp;<a href=\"https:\/\/tuul.xyz\/en\/\">Tuul<\/a>&nbsp;is the most durable and eco-friendly e-scooter in the world, launched in 2020 by telematics provider&nbsp;<a href=\"https:\/\/www.comodule.com\/blog\/comodule-is-launching-the-most-durable-and-eco-friendly-e-scooter-in-micromobility\">Comodule<\/a>. They\u2019re the only fleet operations company in the world that has full control over their development, production and service management. Tuul stands to revolutionise the standards for micro-mobility vehicles. Their e-scooters are durable for 5 years, over 90% recyclable and manufactured from almost 50% recycled materials.&nbsp;<\/p>    <figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ef27c8e87c.testlink.ee\/wp-content\/uploads\/2021\/09\/Tuul11-1024x683.jpg\" alt=\"Tuul uses Vok Bikes for e-scooter servicing.\" class=\"wp-image-1123\" srcset=\"https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/Tuul11-1024x683.jpg 1024w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/Tuul11-300x200.jpg 300w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/Tuul11-768x512.jpg 768w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/Tuul11-1536x1024.jpg 1536w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/Tuul11.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u201cGet around town more conveniently with Tuul\u201d<\/figcaption><\/figure>    <p><a href=\"https:\/\/www.comodule.com\/\">Comodule<\/a>&nbsp;has been connecting light electric vehicles to the internet since 2014. They have connected over 200 000 e-scooters and helped to launch fleets in over 60 cities worldwide. Over time Comodule saw fleet managers having constant trouble with the quality of their vehicles \u2014 the scooters were not built to last and often needed replacing.&nbsp;<\/p>    <p><strong>That\u2019s when they decided to take the bold step of developing a high-quality vehicle from scratch<\/strong>.&nbsp;<strong>And that\u2019s how Tuul was born.&nbsp;<\/strong>2020 was their first year yet and brought overall positive feedback for the scooter, app and service level.&nbsp;<\/p>    <p><strong>Since the beginning of 2021, Tuul uses Vok e-bikes for transporting swappable batteries directly to the scooters<\/strong>&nbsp;\u2014 this way there\u2019s no need to pick up the vehicle for charging. In this case study, we take a look at how collaborating with a full-service cargo bike rental helps them manage their e-scooters more efficiently and supports their vision of sustainability.&nbsp;<\/p>    <h2 class=\"wp-block-heading\">These streets are made for Voking<\/h2>    <p>Sustainability is the core value of both Comodule and Tuul. Tuul e-scooters are all about enriching urban life, reducing the ecological footprint, decreasing air pollution, and combating traffic noise. All Comodule production runs on 100% renewable energy and they use recyclable materials wherever possible.&nbsp;<\/p>    <p>In their first year, Tuul used CNG-gas based vans for transporting the scooters and swapping batteries. For servicing e-scooters in P\u00e4rnu, Tuul initially bought a 3-wheeler Babboe cargo bike.<strong>&nbsp;In 2021 they added two Voks to their fleet to cover all daily maintenance by bike.&nbsp;<\/strong>They only use vans for nightly scooter transport.&nbsp;<\/p>    <p><strong>Kai-Lii Merisalu the Fleet Operations Manager at Tuul<\/strong>&nbsp;says that in 2022 they\u2019re planning to expand their cargo bike fleet. \u201cUsing cargo bikes for daily scooter management was the next logical step. You can\u2019t boast your clean scooters and run a dirty operational side. Also, in congested city centres, a cargo bike really is the best way.\u201d&nbsp;<\/p>   <div class=\"wp-block-image\"> <figure class=\"alignleft size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"156\" src=\"https:\/\/ef27c8e87c.testlink.ee\/wp-content\/uploads\/2021\/09\/Tuule-teenuste-juht-Kai-Lii-Merisalu-1-e1630487474925.jpg\" alt=\"\" class=\"wp-image-1136\" style=\"width:150px\"\/><\/figure> <\/div>   <p>Kai-Lii notes that using cargo bikes is on the rise all over the world and for a good reason. \u201cCity centre traffic is so dense, you have traffic jams and one-way streets.&nbsp;<strong>During peak traffic, a van just can\u2019t get through \u2014 a cargo bike is definitely many times more efficient.<\/strong>&nbsp;In 2020 our fleet was smaller and we could manage it with vans but the more users we have, the more we need to swap batteries during the day. Without cargo bikes, our business would suffer.\u201d<\/p>    <h2 class=\"wp-block-heading\">Anyone can drive a Vok&nbsp;<\/h2>    <p>Kai-Lii has done around 10 cargo rounds with Vok herself. \u201cHow could we possibly train people without knowing what the job really entails.\u201d&nbsp;<strong>She says that Vok\u2019s biggest strengths are weather protection, good lights and stability.<\/strong>&nbsp;\u201cI\u2019ve driven Vok in the dark and you can see the road very well. In case of light rain, the driver stays dry all day long. Of course, the ride can get bumpy on old town cobblestones, but the bike can handle pretty much anything \u2014 from curbstones to ascents.\u201d&nbsp;<\/p>    <figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/ef27c8e87c.testlink.ee\/wp-content\/uploads\/2021\/09\/image-2-1024x768.png\" alt=\"Tuul uses Vok Bikes for e-scooter servicing.\" class=\"wp-image-1147\" srcset=\"https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-2-1024x768.png 1024w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-2-300x225.png 300w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-2-768x576.png 768w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-2-1536x1152.png 1536w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-2-2048x1536.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u201cLearning to drive a Vok is really easy!\u201d<\/figcaption><\/figure>    <p>Kai-Lii notes that learning to drive Vok is really easy. New drivers do one test drive and by the end of it, they\u2019re usually already adept; and by the third drive, they cruise with gusto.&nbsp;<strong>Many of Tuul\u2019s drivers are female since driving the bike or swapping batteries doesn\u2019t require physical strength.&nbsp;<\/strong><\/p>    <p>In comparison to the Babboe bike in P\u00e4rnu, Vok is easier to steer and more stable. Vok also has a bigger cargo compartment that makes it more efficient for us. \u201cNot to mention Voks and Tuul e-scooters use the same battery \u2014 this makes managing the vehicles especially easy for us,\u201d laughs Kai-Lii.&nbsp;<\/p>    <h2 class=\"wp-block-heading\">Local full-service rental partner is perfect for seasonal service providers&nbsp;<\/h2>    <p><strong>When Tuul bought their first cargo bike, there was no full-service rental option on the market. Kai-Lii notes that having a rental option is especially convenient for a seasonal business:&nbsp;<\/strong>\u201cWe can rent as many bikes as we need to, WHEN we need them. Cargo bikes are expensive and buying them is a big commitment \u2014 especially if you don\u2019t know your needs; or how the vehicles suit your location or climate.\u201d&nbsp;<\/p>    <p>Full-service rental also gives them peace of mind that technical support is always just a phone call away.&nbsp;<strong>Indrek Petj\u00e4rv, the Co-Founder &amp; CEO of Vok&nbsp;<\/strong>says that they usually get on location within an hour or two and solve the issue within a working day. \u201cA more serious error can take up to 2 days, but we know keeping up the service is crucial for our clients, so in that case, we offer replacement vehicles.\u201d&nbsp;<\/p>    <figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/ef27c8e87c.testlink.ee\/wp-content\/uploads\/2021\/09\/image-3-1024x1024.png\" alt=\"Tuul uses Vok Bikes for e-scooter servicing.\" class=\"wp-image-1153\" srcset=\"https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-3-1024x1024.png 1024w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-3-300x300.png 300w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-3-150x150.png 150w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-3-768x768.png 768w, https:\/\/vokbikes.com\/wp-content\/uploads\/2021\/09\/image-3.png 1440w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u201cMany of Tuul\u2019s drivers are female\u201d<\/figcaption><\/figure>    <p>Kai-Lii says that the partnership has worked well both ways: \u201cThe Vok team is basically around the corner and very open to all our development ideas. For example, we\u2019d like to add a trailer or bike racks to the Voks so we\u2019d have the capability to transport scooters. We didn\u2019t get around to it in 2021 but we\u2019re glad we have the Vok team by our side to make it happen.\u201d&nbsp;<\/p>    <h2 class=\"wp-block-heading\">Cargo bikes are the future of urban transport<\/h2>    <p>Tuul would recommend cargo bikes to all service providers who work in dense urban areas. Kai-Lii says: \u201cCargo bikes are definitely the way to go for Tuul. And it\u2019s suitable for everyone \u2014 especially couriers, but really anyone doing frequent short trips in city centres. It\u2019s only a matter of will. Last year there were only a few weeks when our scooters weren\u2019t on the streets, with the densest snow or coldest weather. It\u2019s the same with cargo bikes. Northern countries have shown that it truly is a viable option for year-round use.\u201d&nbsp;<\/p>    <p>Indrek says they\u2019ve been lucky to have all their clients on the same wavelength as them. \u201cWe couldn\u2019t be happier to work so closely with Tuul. Both Tuul and Vok are pioneering human scale micromobility vehicles for human-scale cities in a sustainable, durable and enjoyable way.\u201d<\/p>    <p><br>Kai-Lii adds that sustainable business is good business: \u201cCargo bikes are relatively new in Estonia so we\u2019ve caught much attention on the streets. Yet, customer expectations are driving sustainability all over the world.&nbsp;<strong>The customers are paying more and more attention to your overall footprint and environmental mindset. And that\u2019s what it\u2019s all about \u2014 a change of mindset.\u201d<\/strong><\/p>    <p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u2026and the perks of partnering with a full-service rental A case study Key takeaways:&nbsp; Introduction&nbsp; Estonia-based&nbsp;Tuul&nbsp;is the most durable and eco-friendly e-scooter in the world, launched in 2020 by telematics provider&nbsp;Comodule. They\u2019re the only fleet operations company in the world that has full control over their development, production and service management. Tuul stands to revolutionise [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1116,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[88],"class_list":["post-363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-case-study-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tuul uses Voks to service their e-scooters | Vok Bikes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vokbikes.com\/articles\/tuul-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tuul uses Voks to service their e-scooters | Vok Bikes\" \/>\n<meta property=\"og:description\" content=\"\u2026and the perks of partnering with a full-service rental A case study Key takeaways:&nbsp; Introduction&nbsp; Estonia-based&nbsp;Tuul&nbsp;is the most durable and eco-friendly e-scooter in the world, launched in 2020 by telematics provider&nbsp;Comodule. 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